1. Demo requests
Booking or submitting a demo request is free and creates no payment obligation.
2. Subscription cancellation
A recurring subscription may be cancelled before the next billing period by giving written notice. Access normally continues until the end of the paid period unless the service is terminated for misuse or non-payment.
3. Refund eligibility
Payments for completed setup, domain registration, custom design, data migration, third-party services or an already-started billing period are generally non-refundable because those costs or services are immediately incurred. A different written quotation or agreement will override this general rule.
4. Duplicate or incorrect payment
Verified duplicate payments or a payment collected in error will be corrected or refunded through an appropriate method. The customer should report the transaction with proof and invoice details.
5. Service not started
Where Brain Technosoft accepts payment but cannot begin the agreed service and no third-party cost has been incurred, the parties may agree on a revised schedule, credit or refund. Any approved refund processing time depends on the payment method and banking network.
6. Domain and third-party charges
Domain registry, payment gateway, SMS, email, Play Store and similar third-party charges are subject to the provider’s refund rules and may be non-refundable.